1. Introduction
At sharphawk.com, the privacy of our users is of paramount importance. This Privacy Policy explains how Sharphawk Ltd. (operating in Malta) and NGB Limited (operating in Dubai) (collectively, the "Companies") collect, use, disclose, and safeguard your personal data. By accessing our Website, you consent to the practices outlined in this Policy. This document is designed to comply with the applicable data protection and privacy laws in Malta—including the EU’s GDPR—and relevant UAE data protection regulations applicable in Dubai.
2. Data We Collect
Personal Information: We may collect personal data including your name, email address, phone number, and other relevant details when you register on the Website, subscribe to our newsletter, or complete a form.
Usage Data: We automatically collect data regarding how you access and use the Website, such as your IP address, browser type, operating system, referring URLs, and pages visited.
Cookies and Tracking Technologies: We use cookies and similar technologies to monitor activity on the Website. Details of these practices are provided below.
3. Purpose of Data Collection and Use
We collect and use your personal data for purposes including, but not limited to:
Providing Services: To operate and maintain our Website and deliver our services.
Improvement: To analyse user interactions to improve the functionality and user experience of the Website.
Communication: To respond to your queries and provide customer support, and to send relevant updates or marketing communications, subject to your consent.
Legal Compliance: To comply with applicable legal and regulatory obligations.
4. Cookies and Tracking Technologies
Usage: Cookies are used to enhance your experience on our Website by recognising your preferences and collecting usage data.
Control: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, disabling cookies may affect your ability to use certain features of the Website.
5. Data Sharing and Disclosure
Service Providers: We may share your personal data with trusted third-party service providers who assist us in operating the Website and delivering our services. These providers are obligated to maintain the confidentiality of your data.
Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities.
Corporate Transactions: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction, subject to applicable privacy laws.
6. Data Security
We have implemented appropriate technical and organisational measures to safeguard your personal data from unauthorised access, alteration, or destruction. Nonetheless, no method of transmission over the Internet is completely secure.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
Access: The right to access your personal data.
Rectification: The right to have inaccurate personal data corrected.
Erasure: The right to request deletion of your personal data.
Restriction: The right to restrict the processing of your personal data.
Data Portability: The right to obtain and reuse your personal data across different services.
Objection: The right to object to the processing of your personal data.
For Users in Malta: These rights are supported by the EU’s GDPR.
For Users in Dubai: Please note that your rights are governed by the applicable UAE data protection regulations. For assistance in exercising your rights, please contact us using the details below.
8. Retention of Data
We will retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
9. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Policy periodically.
10. Contact Information
If you have any questions or concerns regarding this Privacy Policy, or if you wish to exercise your rights, please contact us at:
For Sharphawk Ltd. (Malta):
Email: info@sharphawk.com
Address: 15, Triq il-Keffa, Swieqi, Malta
For NGB Management LLC (Dubai):
Email: info@sharphawk.com
Address: IFZA Business Park, Building A2, Dubai Silicon Oasis, Dubai, UAE
Final Considerations
Dual Jurisdictions: Because your business operates in both Malta and Dubai, ensure that your website clearly indicates which entity’s terms apply based on the user's location or the service context.
Legal Updates: Given that data protection and consumer protection laws are subject to change, particularly in dynamic regions such as the UAE, regular legal review and updates of these documents are essential.